U.S. Federal Agency
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General Services Administration
agency
This agency's goals, progress, and results
Read the key documents that describe what this agency wants to achieve, its performance to date, and what it plans to learn through research and evaluation
Strategic plan Performance plan & report Learning agendaMission
To deliver the best customer experience and value in real estate, acquisition, and technology services to the Government and the American people.
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Where is this agency headed?
Strategic goals are updated every four years and represent the broad outcomes and impacts an agency aspires to achieve over the course of an Administration's term. To advance those goals, agencies define more specific, targeted Objectives to complete.
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4YR Goal
1
Real Estate Solutions: Financially and environmentally sustainable, accessible, and responsive workspace solutions that enable a productive Federal workforce
- Develop and offer integrated and virtual workspace options and services that maximize flexibility, particularly in anticipation of increased telework
- Secure investments needed to achieve a right-sized and modernized portfolio that is safe, efficient and affordable for customers
- Establish and implement cross-cutting solutions that mitigate climate risks by increasing building resilience, reducing greenhouse gas (GHG) emissions, improving energy, water, and waste efficiency, and supporting the transition to carbon pollution-free electricity
- Identify and implement programs that positively impact local communities through enhanced economic activity and opportunities for underserved populations
4YR Goal
2
Acquisition: A modern, accessible, and streamlined acquisition ecosystem and a robust marketplace connecting buyers to the suppliers and businesses that meet their mission needs
- Ensure GSA's portfolio of offerings meets market demand for products, services and solutions and the desired acquisition approaches
- Improve stakeholder satisfaction by delivering simplified customer and supplier experiences
- As a trusted partner, foster the supply chain to support GSA and Federal acquisition needs for 2025 and beyond
- Aid U.S. economic growth by maximizing opportunities and minimizing barriers for small and/or underserved businesses seeking to do business with GSA
4YR Goal
3
Digital Government: A digital Government that delivers for the public through trusted, accessible, and user-centered technologies
- Implement inclusive, accessible, and equitable design practices that improve customer experience with technology and digital platforms
- Lead Government-wide adoption of shared technology solutions that improve digital governance, sharing, security, and interoperability
- Equip agencies with the knowledge and tools to strategically procure and deploy technology products and services
4YR Goal
4
Government Operations: A Government that capitalizes on interagency collaboration and shared services to make informed management decisions and improve operations, delivering value for the American people
- Build evidence-based capacity and foster interagency collaboration to strengthen operational effectiveness at GSA and across Government
- Provide centralized services and shared solutions that promote cost savings and environmental sustainability, enabling agencies to focus on mission delivery
- Deliver smart policies, regulations and workforce training that inform management decisions and help agencies streamline operations
