Mission
The Treasury Department is the executive agency responsible for promoting economic prosperity and ensuring the financial security of the United States. As a component of the Treasury Department, the Bureau of the Fiscal Service (BFS) promotes the financial integrity and operational efficiency of the Federal government through accounting, financing, collection, payments and shared services. BFS distributes funds to millions of Americans, ensuring their timely receipt of benefit payments, including those from the Social Security Administration, the Department of Veterans Affairs, and federal income tax refund payments. BFS distributes the vast majority of payments through electronic funds transfers.
Designated Services
Designated Services
Accessing Federal benefit payments electronically
The Direct Express® program issues Federal benefits through a reloadable debit card so that recipients can access funds, providing a secure, efficient electronic payment system for the 5.1 million cardholders, many of which are held by the unbanked. Ensuring swift, secure, and reliable receipt of monthly benefits without physical checks, this program eliminates non-receipt claims and costly check-cashing fees. With a satisfaction rating consistently above 92%, it offers a safer and more convenient alternative, protecting against fraud, loss, and errors while enabling online transactions and cash withdrawals.
Action Plans
Treasury Departmental Offices did not complete a 2024 CX Action Plan; as of FY25, Treasury Departmental Offices is inactive as a High Impact Service Provider.