The 2024 #CXDay campaign is an opportunity to celebrate and honor the people who work behind the scenes each day to bring exceptional customer service delivery to Americans nationwide and across the government. Although #CXDay was officially Tuesday, October 1, we had a blast celebrating all week long with our fellow agencies! Here are some highlights from this year’s campaign.
CX for the People
Throughout the campaign, the Performance.gov team and numerous others shared their appreciation for the government CX changemakers on X, LinkedIn, and other platforms.
The Social Security Administration highlighted SecurityStat, a performance measurement tool which helps the agency set goals, actions, and track progress in addressing identified challenges. Since launching in February 2024, SecurityStat has stewarded many positive changes, including helping the agency improve customer experience with the National 800 number and decreasing processing time for benefits.
At #SocialSecurity we recognize that our mission is people, and we work hard to provide quality and timely service every day. Learn more about the #SecurityStat process and the customer experience improvements accomplished through this program: https://t.co/MYpxhge7Bd #CXDay pic.twitter.com/EVBFDO6QU9
— Social Security (@SocialSecurity) October 1, 2024
The U.S. Department of Housing and Urban Development (HUD) celebrated the work of their Customer Experience team, including their efforts collecting meaningful CX data through enhanced Voice of the Customer tools and building CX capacity across the department.
USAID celebrated the work they’ve done to improve partners’ customer experience, including conducting an annual partner experience survey and making significant enhancements to Work With USAID.
This #CXDay, we are highlighting our work to improve partners' customer experience! A few examples are:
— USAID (@USAID) October 1, 2024
✔️ Annual Partnering Experience Survey
✔️ Enhancements to https://t.co/DZd8ui1TmS
✔️ Partner engagements
Read more about the work we are doing here: https://t.co/UlplPQDBKT pic.twitter.com/6gYgYREwrz
The U.S. Government Accountability Office examined how the Office of Management and Budget (OMB) worked with agencies to improve customer experience and took action to implement PMA priorities.
Today is @Performancegov’s #CXDay, which emphasizes efforts to improve Americans’ customer experience with federal agencies.
— U.S. GAO (@USGAO) October 1, 2024
We looked at how OMB worked with agencies to improve customer experience, including during life experiences like retirement: https://t.co/fGgtmTqmhP pic.twitter.com/VNrfihABjk
At the heart of CX are the dedicated individuals working to deliver public services. This includes Madeline Martinez from the U.S. Department of Labor (DOL) Office of Occupational Safety and Health Administration! Madeline is the coordinator for the Special Government Employee Program where she brings together DOL employees and volunteers from the private sector to drive workplace improvements across the country. Madeline makes our workplaces safer and healthier every day!
Performance.gov would like to extend a sincere thank you to all the agencies, organizations, leaders, and individuals who came together to celebrate #CXDay! Your dedication to improving customer experience truly embodies the spirit of #GovDelivers.
Stay Informed
Although #CXDay has ended, you can still follow the amazing #CX work happening across government. Visit the Biden-Harris President Management Agenda Priority 2 page and the Performance.gov blog for stories like TSA’s airport CX surveys and how agencies are teaming up to improve Tribal grant reporting.
For further information, we encourage you to follow our X and LinkedIn, and to subscribe to our newsletter to receive updates.
