Today, the Office of Management and Budget (OMB) released its most recent updates to the Biden-Harris President’s Management Agenda (PMA). This quarter’s updates include new dashboards on customer experience feedback data, increased transparency for time to hire, as well as new acquisitions tools that make it easier for agencies to purchase services equitably, and more.
Below are highlights from each priority area. Visit the President’s Management Agenda section of the site to learn more.
Strengthening the Federal Workforce
This quarter, the Office of Personnel Management (OPM) introduced several initiatives to improve the federal hiring process. The Time to Hire (T2H) Dashboard on the OPM Data Portal increases transparency on government efforts to improve hiring speed for critical roles.
In addition, OPM issued guidance and competency models to help agencies identify the AI skills and abilities needed within civil engineering. This will ensure the government has the AI expertise needed for critical infrastructure projects.
In continuing to attract and hire new applicants, OPM completed the launch of five pooled hiring efforts to support multi-agency hiring in FY24, while also officially kicking off their 2024 summer internship experience program. OPM also conducted and disseminated three research studies on the future of work, assessing the effect of telework, remote work, and hybrid work on hiring, engagement, and retention.
Finally, OPM developed a Customer Experience (CX) steering committee to define an enterprise CX and digital experience strategy. The committee will work to develop a plan for how OPM will improve the overall experience for agencies, employees, and applicants.
To read all of the new Priority 1 milestones and goals, check out the Workforce Priority page.
Delivering Excellent Customer Experience
In Priority 2, Delivering Excellent, Equitable, and Secure Federal Services and Customer Experience, teams have made strides to showcase customer feedback data and improve access to customer-centered resources.
Since CX was named a PMA priority, OMB and High Impact Service Providers (HISPs) have publicly reported customer feedback data to build accountability and trust. The newly launched Trust in Major Government Service Providers dashboard shows which services meet their target trust benchmark, explores drivers of trust, and compares the trust measures between services within the same agency or service category. Customer experience advocates can use this dashboard to draw deeper customer experience insights and inform service improvements. Read more about the dashboard on Performance.gov.
The Life Experience teams are continuing to launch and iterate on solutions to expand the reach of critical public services.
-
The Navigating Transition to Civilian Life team soft-launched an application on VA.gov for service members, veterans, families and caregivers transitioning out of the military. They will refine this application through design sprints and the integration of customer feedback. The application will help to simplify and personalize transition planning to enhance access to resources for service members, veterans, and their families.
-
The Facing a Financial Shock team is testing a consent-based verification prototype that allows applicants to securely share payroll data with state agencies for Medicaid and Supplemental Nutrition Assistance Program (SNAP) benefits determination.
-
The Recovering from a Disaster team invited leaders from national nonprofits, state & local governments, and community-based organizations to participate in and provide feedback on the Trauma-Informed Disaster Response course. They are also working with agencies to improve the burden assessment toolkit.
-
In partnership with the Approaching Retirement team , the Administration for Community Living created a dedicated webpage for the Federal Decision Support Guide. This guide helps individuals approaching retirement and their caregivers easily find support and modules on healthcare, housing, and more.
-
The Having a Child and Early Childhood team recently published the Alumni Peer Navigator Services (APN) Playbook, which outlines how Healthy Start (HS) sites can implement APN services. These services aim to provide HS participants with access to social-emotional support, federal programs, and community resources. The team also presented on the playbook and other efforts to the Government of Canada’s Secretariat on Early Learning and Child Care as part of a follow-up visit from a March plenary.
To read all of the new Priority 2 milestones and goals, check out the complete Customer Experience page.
Managing the Business of Government
Lastly, in Priority 3, Managing the Business of Government, teams continue to advance priorities for government-wide efficiency and equity through federal acquisition. New PMA milestones aim to improve strategic planning for government-wide category management (GWCM), driving better resource use across federal agencies. Track government-wide and individual agency Key Performance Indicators on the FY 2024 GWCM Executive Summary Dashboard.
The Office of Federal Procurement Policy in partnership with the General Services Administration launched the Procurement Co-Pilot application, which helps improve market research efficiency and quality by providing government-wide data. This tool assists agencies in making better, more cost-effective acquisition decisions by offering insights on product pricing, vendor search, and contract vehicle identification. This application enhances market research efficiency for contract specialists, officers, and agency buyers. Read the Procurement Co-Pilot Fact Sheet to learn more.
Under Strategy 2, the Council on Federal Financial Assistance (COFFA) published a website to communicate COFFA Priorities and Resources and identified agencies to participate in a Notice of Funding Opportunity (NOFO) simplification pilot that includes eight agencies committed to simplifying NOFOs in FY24.
To read all of the new Priority 3 milestones and goals, check out the complete Business of Government page.
On July 10, the Performance.gov team hosted the PMA Event: Driving Results for All. The event featured keynote remarks from Jason Miller, Deputy Director for Management at the Office of Management and Budget, who highlighted successful PMA initiatives with a focus on government-wide collaboration. The event focused on agency implementation and emphasized the value of PMA initiatives being integrated into the everyday work of agencies across government.
Stay Informed
We will continue to update Performance.gov quarterly with progress on agency and PMA priorities. We invite you to continue to track our progress and keep up with events by following Performance.gov on LinkedIn and Twitter (X). Subscribe to our newsletter to receive updates straight to your inbox.
