Stories

The latest on Federal efforts to improve services for the public

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Ways the Biden-Harris Administration Made Services Work Better in 2023

February 29, 2024

PMA life experiences
Celebrating five years of HISP progress

August 30, 2023

HISP maturity

Recent News

Mapping the Cross-Agency Customer Experience Journey

December 10, 2019

PMA CAP Goal service design

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Tips for Starting Your Customer Experience Journey

October 21, 2019

CAP goal PMA

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NEW: First High Impact Service Provider (HISP) Action Plans Released

September 19, 2019

CAP goal APG PMA

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Improving the Customer Experience Government-wide

June 20, 2019

quarterly update CAP goal PMA

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Using Digital Analytics to Improve Customer Experience Online

General Services Administration
May 10, 2019

GSA CAP goal

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VA Improves Customer Experience to Veterans with Text Message Appointment Reminders

Department of Veterans Affairs
July 31, 2018

VA CAP goal success story

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