High Impact Service Providers

We’re working with 38 of the nation’s highest impact service providers to raise
the standard of government service delivery

High Impact Service Providers (HISPs) are selected due to the scale and critical nature of their public-facing services. Annually, HISP teams conduct comprehensive assessments of their high-impact services, measure their customer experience maturity, and identify actions to improve service delivery.

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Administration for Children and Families

U.S. Department of Health and Human Services

ACF is a newly-designated HISP for FY25; information on selected designated service(s) will be updated later in the FY.
Bureau of Consular Affairs

Department of State

Applying for a U.S. Passport

Accessing international travel information services (via travel.state.gov)
Bureau of Indian Affairs

Department of the Interior

Inquiring about a probate order

Receiving trust assets
Bureau of Trust Funds Administration

Department of the Interior

Managing Tribal Trust Funds accounts

Managing Individual Indian Monies (IIM) accounts
Census Bureau

Department of Commerce

Responding to a Census Bureau administered survey

Obtaining Census Bureau statistics online
Centers for Medicare & Medicaid Services

U.S. Department of Health and Human Services

Getting started with Medicare

Understanding eligibility results and next steps after the application

Checking eligibility and applying for Medicaid
Community Development Financial Institutions (CDFI) Fund

U.S. Department of the Treasury

Accessing capital and financial products to serve communities in need
Customs and Border Protection

Department of Homeland Security

Enabling trusted travelers to enter the country quickly with Global Entry (GE)

Improving import-related data sharing and transfers through CBP’s Automated Commercial Environment (ACE)
Defense Counterintelligence and Security Agency

Department of Defense

Navigating the application process for a federal background investigation
Employee Benefits Security Administration

Department of Labor

Using website resources to maximize retirement and health benefits

Using website resources to assist organizations with compliance
Employment and Training Administration

Department of Labor

Searching for careers, training, and workforce services using CareerOneStop

Using CareerOneStop APIs to integrate into web content
Farm Service Agency

Department of Agriculture

Applying for direct and guaranteed real estate and operating loans to start, maintain, and expand a family farm
Federal Emergency Management Agency

Department of Homeland Security

Applying for and receiving disaster assistance

Filing a claim under the National Flood Insurance Program
Federal Student Aid

Department of Education

Applying for Federal student aid

Applying for Public Service Loan Forgiveness (PSLF)

Applying for Income Driven Repayment Plans
Fish and Wildlife Service

Department of the Interior

Planning a trip to a national wildlife refuge or public fish hatchery using fws.gov
Food and Nutrition Service

Department of Agriculture

Using WIC food benefits
Forest Service

Department of Agriculture

Getting a recreation special use permit
Housing and Urban Development

Department of Housing and Urban Development

Seeking information about Federal Housing Administration (FHA) loan programs and loss mitigation services

Engaging in the housing discrimination complaint process

Inspecting HUD-assisted housing
Indian Health Service

U.S. Department of Health and Human Services

Accessing Purchased/Referred Care
Internal Revenue Service

U.S. Department of the Treasury

Filing an individual tax return

Managing an individual online account
International Trade Administration

Department of Commerce

Beginning and growing international sales through Trade.gov

Working with ITA to do business with foreign buyers and investors
National Park Service

Department of the Interior

Planning trips and exploring National Parks using the NPS Digital Experience

Discovering and applying to volunteer service opportunities on Volunteer.gov
Natural Resources Conservation Service

Department of Agriculture

Participating in the Environmental Quality Incentives Program (EQIP)
Occupational Safety and Health Administration

Department of Labor

Applying for Voluntary Protection Programs recognition for exemplary safety systems

Seeking reapproval for maintaining Voluntary Protection Programs-level safety systems
Office of Workers' Compensation Programs

Department of Labor

Applying for compensation benefits under EEOICPA

Applying for medical benefits related to accepted conditions under EEOICPA

Filing a workers’ compensation claim under the Federal Employees Compensation Act (FECA)
Public Experience Portfolio

General Services Administration

Finding government information quickly (in English and Spanish)

Determining eligibility and referrals
Recreation.gov

Department of Agriculture

Reserving a campsite on Recreation.gov

Entering a lottery for a high-demand activity
Retirement Services

Office of Personnel Management

Applying for Federal civilian retirement

Managing a Federal annuitant retirement account
Rural Development

Department of Agriculture

Filing an application under the OneRD Guarantee Loan Initiative

Receiving technical assistance for broadband deployment
Small Business Administration

Small Business Administration

Applying for a Small Business Administration disaster loan

Applying for a Federal small business contracting certification
Social Security Administration

Social Security Administration

Applying for a replacement Social Security card

Applying for Social Security retirement benefits

Applying for adult disability benefits
Transportation Security Administration

Department of Homeland Security

Completing TSA passenger screening

Getting help from TSA
U.S. Agency for International Development

United States Agency for International Development

Improving the partner experience for business and industry (i.e., the private sector)

Simplifying the USAID partnership process
U.S. Citizenship and Immigration Services

Department of Homeland Security

Increasing naturalization for eligible legal permanent residents

Enabling increased self-service through an expansion of digital customer service tools
USAJOBS

Office of Personnel Management

Applying to Federal job opportunities

Seeking assistance with the Federal job application process from the USAJOBS help desk
United States Patent and Trademark Office

Department of Commerce

Applying for a patent

Applying to register a trademark
Veterans Benefits Administration

Department of Veterans Affairs

Accessing education benefits

Using the VBA decision review process

Accessing disability compensation benefits
Veterans Health Administration

Department of Veterans Affairs

Utilizing in-person primary care

Utilizing inpatient medical/acute care

Inactive HISPs

HISPs shown below were at one point designated as HISPs, but are no longer actively designated.